A call tracking number helps you to track and analyze which are your most effective marketing channels. You can also listen to the recordings received by this number and optimize conversational performance.
This feature is available for the Headquarters user access roles only
View User account types for more info
This feature requires an existing call tracking account with AVANSER.
If you are not an existing customer of AVANSER and are interested in this feature,
please contact support@mhub.my to find out how to get started.
Add new call tracking number
- Click the Settings icon on the side menu bar
- Click Call settings on the left navigation bar
- Connect your AVANSER account if you have not
- Click on the New button at the top right-hand corner
- Type in the Call tracking name of your choice (eg. Project A phone number)
- Make sure all required fields are filled up
- Enter Answer point name, phone number and email address of the person who will be answering the calls to this call tracking number
- Click Create
It will take 3 business days for AVANSER to process and activate this number.
Add new answer point to existing call tracking number
- Click the Settings icon on the side menu bar
- Click Call settings on the left navigation bar
- Click on the New button at the top right-hand corner
- Select Existing tracking number from the first dropdown
- Choose an existing tracking number
- Enter Answer point name, phone number and email address of the person who will be answering the calls to this call tracking number
- Click Create
After the call tracking number is activated, you can proceed to create the printed media channel.
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