Once a claim or an invoice is rejected by the developer Headquarter role, the agency or the internal sales staff will receive an email notification.
In Commission Tracker, under Invoices, mouseover on the Info icon next to a Rejected status invoice. You will be able to view the Rejection reason for the invoice.
Fix the issue and Re-submit the invoice.
Once that’s done, the status will change from Rejected to Re-submitted.
Developer Headquarter will need to check and verify the Re-submitted invoice before approving it.