How do I know if Buyer request for e-invoice cancellation?

Step 1: Go to E-Invoice > Buyer Cancellation Request

• The list of E-Invoices with cancellation requests from Buyer is parked here.
• Regularly go to the Buyer Cancellation Request to view a list of cancellation requests. 

Step 2: "Accept" or "Decline the cancellation request

• When our 30-minute scheduler retrieves the latest document information from LHDN and detects a cancellation request from the Buyer, you will be presented with the options to "Accept" or "Decline" the request.
• Refer to the right corner of the screenshot above.
• • Accept
    If you choose to accept the cancellation, the system will first verify whether the 72-hour window from the transaction date has elapsed. If the request is within the allowed time frame, the system will initiate the Cancel Document API to notify the LHDN MyInvois System.
  • Decline
    If you opt to decline the cancellation request, the application will prompt you to provide a reason for the decline.
    

Rules for Buyer Request for Cancellation

If the e-invoice contains errors, the Buyer is able to request rejection of the e-invoice within 72 hours from the time of validation via the MyInvois Portal. 

• Buyer should specify the reason (such as error in information)
• A notification of the Buyer requesting cancellation will be sent to the MHub E-Invoice . 
• If you are agreeable to the reason provided, you may proceed to cancel the said E-Invoice within 72 hours from the time of validation. 
• If the you did not accept the request for rejection initiated by the Buyer (or did not proceed to cancel the said e-Invoice), no cancellation would be allowed after the 72 hours ended. 
• Any amendment would require a new E-Invoice (e.g., credit note or debit note E-Invoice) to be issued.