How do I handle duplication?

Our smart duplicate detection notifies and prevents duplicates using several methods.

1. Duplicate list (Are you looking for?)
   • How does it work?
     • List of identical records are displayed so users can inspect before creating new records that already exist
     • A list of duplicates appear when you key in mobile number or email that is identical to an existing record
   • Where can I see it?
     • When adding/editing a new lead from [New lead] button at lead.mhub.my/leads
     • When adding/editing a new customer from [New customer] button at lead.mhub.my/customers
   • How does it look like?
     
2. Duplicate prevention (Error message when attempting to create customer)
   • How does it work?
     • When keying mobile number or email that is identical to an existing record and attempting to save, an error message will appear 
3. Duplicate warning (Potential duplication)
   • How does it work?
     • Shows a warning and users may click [View] to view the list of identical records across the system
     • [View] --> List of identical records are displayed so users can inspect before creating new records that already exist
     • A list of duplicates according to mobile number or email that are identical to other existing records
   • Where can I see it?
     • At the lead profile page of a lead with duplicates
     • At the customer page of a customer with duplicates 
   • How does it look like?