▼ This feature is available for the Headquarters, Supervisor, Sales Manager,
Sales Admin user access roles
View User account types for more info
Finding it hard to convert potential customers to actual sales? Send an SMS blast to grouped audiences to nurture potential customers and convert opportunities to sales. To send an SMS blast, you must make sure that you:
- Have customers in your customer database in MHub Lead
- Have created an audience group
- Have sufficient credit (Kindly contact your administrator or Headquarters to check on this)
- Click the Campaigns icon on the side menu bar
- Click on any campaign in the list or create a new campaign
- Click on the New channel button on the right-hand side at the channels section
- Click on SMS blast
- Add audience in the first section
- Type the content of your SMS in the second section
You may also:
Add link (shorten or customise your URL) or
Personalise the SMS - Set a budget (This will contribute to the campaign's total budget)
- Save the SMS blast
- Schedule the SMS blast by selecting a date and time of your choice
You may pause the SMS if you want to make changes after scheduling it. Take note that you can only edit the SMS more than 5 minutes before the schedule so do make the changes earlier.
SMS metrics
- Scheduled - Number of SMS that you scheduled to be sent out
- Sent - Number of SMS that actually did send out
- Clicks - Number of clicks for the link that you sent with the SMS
- Failed - Number of approximate failed SMS (This may include number errors or system errors, any error from the telco side will not be shown)
Adding links
You may add any URL to the SMS body/content. This includes your MHub form URL.
(eg. https://forms.stage.mhub.my/1595d8d2-2853-440a-88ec-77d9b2219888)
Copy and paste the full and complete URL and you will be able to shorten it for the SMS.
Personalise
You may personalise your SMS message to have a warmer message to your potential customers. Select from a choice of Full name (max 20 characters) or Preferred name (10 characters)